Terms and conditions of use

1. www.insulationsuperstore.co.uk and www.cmostores.com are sites operated by cmostores.com Limited (“We”). We are a limited company registered in England and Wales under company number 06755395 and have our registered office at Burrington Way, Burrington Business Park, Plymouth, PL5 3LX.
2. To contact us, please email enquiries@cmostores.com or telephone our customer service line on 01752 692 769.

1. By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
2. If you do not agree to these terms, you must not use our site.
3. Please consider the environment before you print a copy of these terms for future reference.

1. These terms of use refer to the following additional terms, which also apply to your use of our site:
2. Our Privacy Policy available here.
3. Our Cookie Policy available here, which sets out information about the cookies on our site.
4. If you purchase goods from our site, our Terms and Conditions of Supply available here will apply to the sale of goods.

1. We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

1. We may update and change our site from time to time to reflect changes to our products, our user’s needs and our business priorities.

1. Our site is made available free of charge.
2. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
3. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions and that they comply with them.

1. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
2. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
3. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us of the details above.

1. We are the owner or the licensee of all intellectual property rights on our site, and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
2. You may print off one copy and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
4. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
5. You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors.
6. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

1. The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
2. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

1. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
2. We have no control over the contents of those sites or resources.

1. This website may include information and materials uploaded by other users of the site. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.
2. If you wish to complain about information and materials uploaded by other users please contact us at enquiries@cmostores.com

1. Whether you are a consumer or a business user:
2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
3. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of Supply available here.
4. If you are a business user:
5. We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
6. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
   1. use of, or inability to use, our site; or
   2. use of or reliance on any content displayed on our site.
7. In particular, we will not be liable for:
   1. loss of profits, sales, business, or revenue;
   2. business interruption;
   3. loss of anticipated savings;
   4. loss of business opportunity, goodwill or reputation; or
   5. any indirect or consequential loss or damage.
8. 12.3. If you are a consumer user:
9. Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10. If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you.

1. We will only use your personal information as set out in our Privacy Policy available here.

1. We do not guarantee that our site will be secure or free from bugs or viruses.
2. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
3. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
3. You must not establish a link to our site on any website that is not owned by you.
4. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
5. We reserve the right to withdraw linking permission without notice.
6. If you wish to link to or make any use of the content on our site other than that set out above, please contact enquiries@cmostores.com

1. If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
2. If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

CMOStores.com, through its superstores, periodically runs promotions and offers on selected products or lines. These offers can be found in the Deals & Promotions sections of our websites and will also be visible via a banner on the products included in an offer. All promotional offers will need to be claimed using the applicable discount code, and are subject to the below terms and conditions:

1. They are only valid on full-priced items and cannot be used on sale or promotional items that are already discounted, unless otherwise stated;
2. They cannot be used in conjunction with any other offer, unless otherwise stated;
3. They are valid for a limited period of time as specified in the marketing communication on the website email, or other cmostores.com marketing communication channel and cannot be used outside of that period;
4. The discount value cannot subsequently be refunded outside of the promotional period;
5. Orders made before a promotional period, cannot be refunded the discount value;
6. They are not valid on made to order products, unless otherwise stated;
7. If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund; and;
8. All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.
9. Any third party and/or affiliate promotions are the responsibility of the specific provider and any queries relating to these promotions should be made directly with them.
10. All discount codes, including email discounts, are applied excluding VAT and do not discount the delivery cost (unless otherwise stated).

CMOStores.com, through its superstores, offers price match guarantees on selected products. To qualify for our price match guarantee, the following terms and conditions apply;

1. The product(s) must be identical.
2. The price match must include delivery charges made by the competitor.
3. A price match claim made after an order has been made for the applicable product will not apply.
4. Price match must be for the same delivery offering, e.g. next day delivery.
5. Price match applies to UK mainland deliveries only.
6. Price match excludes items sold on auction sites or by private sellers.

CMOStores.com, through its superstores, periodically runs competitions online or via its social media channels. Competition specific terms and conditions, such as an instance whereby the competition is being run in conjunction with a supplier, will be located at an advertised landing page which can also be found on the Deals & Promotions page. All competitions will however adhere to the following terms and conditions;

1. The promoter is CMOstores.com ltd (company no.06755395) whose registered office is at Burrington Way, Burrington Business Park, Plymouth, Devon, PL5 3LX.
2. The competition is open to residents of the United Kingdom, except employees of CMOStores.com, one of its suppliers, or competitors.
3. By entering into the competition, the entrant is indicating his/her agreement to be bound by these terms and conditions.
4. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
5. No responsibility can be accepted for entries not received, for whatever reason.
6. CMOStores.com reserves the right to cancel or amend any competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, pandemic, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of CMOStores.coms control. Any changed to the competition will be notified to entrants as soon as possible by the promoter.
7. CMOStores.com is not responsible for any inaccurate prize details supplied to any entrant by any third party connected with this competition.
8. Prizes will be as stated and no cash or other alternatives will be offered. Prizes are not transferable.
9. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
10. The winner will be contacted by CMOStores.com on or soon after competition closing date.
11. CMOStores.com will notify the winner when and where the prize can be collected, or to arrange delivery.
12. Failure to respond to this notification within 7 days will mean forfeiture of the prize, which will then be offered to another entrant, and so on.
13. CMOStores.com decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
14. By entering into a competition with CMOStores.com, an entrant is indicating his/her agreement to be bound by these terms and conditions.
15. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
16. You agree that if you are a winner, you will take part in and co-operate fully with reasonable publicity and to the use of your name, photograph and any comments in such publicity without any fee being payable. By entering, you agree that failure to co-operate will mean CMOStores.com can seek to recoup the cost of the prize from you.
17. The winner’s name will be available 28 days after closing date by emailing the following address: marketing@cmostores.com
18. Entry into the competition will be deemed as acceptance of these terms and conditions.
19. CMOStores.com reserves the right, at its sole discretion to eliminate or disqualify any entries or entrants that it regards as being in breach of these terms and conditions or the spirit of the promotion. Those who try to circumvent the entry process and/or entry instructions by any method, will be disqualified and any prize awarded will be void.
20. CMOStores.coms decision as to those able to take part and its selection of winners is final. No correspondence relating to the competition will be entered into.
21. CMOStores.com also reserves the right to cancel the competition if circumstances arise outside of its control.

CMOStores.com, through its superstores email marketing, will periodically offer a discount for opting in to receive email newsletters. Discounts will need to be claimed using the promotional code emailed to the customer, and are subject to the below terms and conditions;

1. The customer must give CMOStores.com permission to send you marketing emails.
2. If permission is not given, you will not be eligible to receive the discount.
3. Offers may be restricted to sign ups from specific channels including, but not limited to, Social Media and On-site pop up forms.
4. The coupon code emailed to you must be applied to your basket and used when checking out.
   1. refunds will not be given if the coupon code is not used.
5. Varying additional terms apply and are set out in promotional messaging. Including, but not limited to, new customers only.
6. Unique discount codes will be assigned to the email address used to opt in to marketing emails.
7. For unique discount to apply to customer basket a customer must be logged in to the website using opted-in email address.
   1. 1. all unique codes are single use and not transferable.

CMOStores.com, through its superstores, offers a loyalty program (SUPER rewards) to customers and potential customers. The loyalty program is subject to the below terms and conditions, as well as all preceding terms and conditions stated above.

21.1 By participating in Insulation Superstore‘s loyalty program, you agree to the terms and conditions documented herein.

21.2 Insulation Superstore, through its superstores, reserves the right to alter, limit, modify or terminate the loyalty program, the program structure, the program features or these terms and conditions in any manner without notice. Your continued participation in the program will confirm acceptance of changes.

21.3 The loyalty program will be communicated with you through your chosen contact preferences in your account, as well as by any means in which you contact our team. Your points history can be accessed on the SUPER Rewards page when you are logged in.

21.4 SUPER rewards points earned through the loyalty program are not exchangeable for cash.

21.5 SUPER rewards points may not be transferred between accounts, or combined with another account.

21.6 The email address used to register for SUPER rewards must be used when making a participating purchase.

21.7 It is not possible to retroactively award points, for reasons such as but not limited to, making a purchase without using the registered email address or making a purchase prior to registering for SUPER rewards or the loyalty program going live.

21.8 Points rewarded for making a purchase will be processed when the order is completed, i.e. when the order status is changed to fully dispatched. Points are awarded typically 14 days from this point.

21.9 Rewards vouchers cannot be used with any other coupon.

21.10 Returns must be made in accordance with the Terms and Conditions of Supply, section 12. Upon the return of the item, the points awarded for the original purchase will be deducted from your SUPER rewards.

21.11 If an order requires payment reallocation, whereby an order is cancelled and replaced, your Reward points will be calculated from the new order.

21.12 We reserve the right to exclude quoted orders from being eligible to earn points, with reasons including but not limited to; adjusted pricing and discounts applied.

21.13 We reserve the right to exclude certain products from being eligible to earn points, with reasons including but not limited to; ongoing promotions, discounts, shipping surcharges and charity donations. Products that are currently excluded from earning rewards will show a notification in the basket.

21.14 We reserve the right to refuse a rewards discount where VAT refunds apply.

21.15 If a Rewards voucher is used to buy a product that is then subsequently returned, points will be refunded to your account. It is not possible to request this amount is refundable to the equivalent cash amount.

21.16 Points are shared across the CMOStores.com group of Superstores by email address. If the email address on the account/ order differs the points will not be shared.

21.17 Opting out of the reward scheme and communications can be done so in your customer account.

21.18 Points will expire after a period of 6 months of inactivity across our group of SUPERSTORES will cause points to expire for that email address. Any points-rewarding actions count towards account activity.

21.19 On occasion, CMOStores.com via its group of Superstores may offer increased rewards on certain products during promotional periods. These will be signposted via marketing material and on the deals page. Unless otherwise noted, Rewards will be earned at the standard rate when making purchases.

21.20 Orders being shipped outside of the UK cannot have rewards applied.